What is an ebook?

An ebook is the short form for an electronic book. It is a 100% digital product that you can download to your computer. Cherish the Word e-book is available for download in PDF format. All PDF documents can be read using Adobe PDF Reader. If you are able to see the preview of the book on this site, then you know for sure you have Adobe PDF reader. If you do not have PDF reader, you can DOWNLOAD IT FOR FREE from Adobe website by clicking this link here

How big is the ebook? How long will it take to download?

The file is 2.32 MB. With a 512kbps Internet connection, it should download in about 2 minutes. With higher Internet speeds, it will download even faster.

When will I get my ebook?

Your ebook will be instantly available for download. Soon after your your payment confirmation step is completed you will be redirected to a page with instant download link. You will also be receiving an email with the download link provided there.

what happens if the Internet connection gets disconnected or my computer crashes in the middle of the download?

This is not a problem. Upon completion of your purchase, you will receive an email which acknowledges your purchase. In the same email you will also find the link to download the ebook. You get 5 tries to download the eBook successfully. If you still cannot download the ebook successfully in those 5 attempts, then send contact us by phone at +65-64489976 or send us an email.

How do I pay for the ebook?

You can pay online using a credit card or by using your Paypal account. The payment processing is securely handled by Paypal and your credit card information is directly transmitted to the bank. At the present moment, we only accept online payments through this method.

What name will I see on my credit card statement?

Your credit card or bank statement will show a charge by “Newgenkids Pte Ltd, Singapore” for this purchase.

Do you accept payment in multiple currencies?

Yes. As we are using Paypal as the payment processor, Paypal will initially charge you in US$ and then convert the amount to your currency according to prevailing foreign exchange conversion rates. So when you are charged by your bank, the money will be deducted in your local currency with the equivalent US$ currency of purchase indicated alongside.

Who should I contact if I have any concerns with my purchase?

If you are facing any technical issue in downloading the ebook or in opening/reading the ebook after download or having any other concern after the purchase is completed, please post a trouble ticket in our support center for immediate attention. Our technical staff will promptly respond usually within 1 working day. Please also provide us your phone contact, so if necessary we could follow up with a phone call.

Will I be able to get the printed edition of this ebook?

At the present moment, this book is available only in ebook format. At a future date there could be a possibility for a hard copy printed version to be made available through bookstores. But for now, this book is available only as a digital ebook version.

Can I print this ebook for easy reading?

Yes, certainly. We have carefully formatted the electronic version to make it easy for reading on the computer, but if you prefer to read it by prining, by all means you can do that. Just be conscious about saving the trees and saving the environment!

Can I circulate the ebook with friends?

The ebook content is protected by International copyright laws. In addition, the eBook is also protected with a security feature that does not permit copying or allowing the document to be emailed. You may however print this ebook for personal use. But the eBook cannot be posted on the Internet and may not be made available via download or any other method.

How do I get in touch with someone to answer my questions?

As said earlier, if you have any technical questions, please contact us through support center. Alternatively simply send us an email to support@cherishtheword.com and we will promptly respond.